When gaming crosses the line from entertainment, you need support. okbag is always ready to help — with tools, information, and assistance.
Our Core Commitment
We've all played a bit too long or lost a bit too much and felt frustrated — that's normal. But when gaming starts disrupting your daily routine, distancing you from family and friends, or creating financial pressure, it becomes a problem.
Responsible gaming at okbag isn't an add-on — it's core to who we are. We believe a player who games within their limits enjoys it far longer. That's why we actively encourage responsible gaming: because it's good for you, and it's simply the right thing to do.
On this page you'll find: how to recognize signs of gaming addiction, what tools okbag offers, and where to turn if you need help. Something not clear? Reach out on Live Chat — support is available in Bangla.
These tools are always free to use at okbag
Set your own daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately — increasing one requires a 24-hour waiting period.
Set a limit on how long you play in one sitting. The platform will automatically send you a break notification when the time is up.
If your losses exceed a set amount, the platform will automatically end your session. Protect yourself from significant losses.
At set intervals, review a summary of how long you've played, how much you've lost, and how much you've won. Stay informed.
Take a break from 1 day up to 6 months. During this time, you will not be able to log in to your account and no promotions will be sent to you.
If you wish to permanently close your account, contact support. After that, no new account can be created with the same email or phone number.
Problem gaming usually develops gradually. Take note if you or someone you know shows any of these signs.
Chasing losses with bigger bets; spending more time and money than planned; lying about your gaming habits.
You're unable to pay bills or debts because of gaming; you're becoming isolated from family and friends; you feel restless or irritable when you're not playing.
Playing for fun; able to stop when losing; maintaining a healthy balance with family and work.
Answer the questions below honestly. If you answer "Yes" to more than three, please reach out to support.
Are you skipping work, study, or sleep because of gaming?
Do you find yourself placing more bets to try to win back money you've lost?
Do you find yourself lying to family or friends about your gaming?
Are you facing financial pressure or taking on debt because of gaming?
Do you feel restless, irritable, or down when you're not playing?
Have you tried to stop gaming but couldn't?
Is gaming affecting your mental well-being or your relationships with family?
Understand where you stand and take the right steps
Playing occasionally for entertainment, with a set budget and no impact on family or work. This is ideal gaming.
Recommendation: Maintain your current limits and habits.
You're occasionally playing longer or losing more than planned. Still in control, but it's time to stay cautious.
Recommendation: Set limits and track your sessions.
Gaming is regularly affecting your daily life — your relationships, work, or finances are suffering. It's important to take action now.
Recommendation: Contact support or take a break.
Decide in advance how much BDT you will spend per session and stick to it.
Decide how long you'll play before you start. Set an alarm — when it goes off, stop.
Gaming is entertainment, not a source of income. Keeping that mindset takes the pressure off.
Keeping your gaming habits secret makes problems worse. Talk openly about it.
Take a short break every hour. Get up, drink some water, and stretch your legs.
Playing with borrowed money or on credit is one of the biggest risks you can take.
"Just one more round and I'll win it back" — that's the most dangerous thought you can have.
Making decisions based on emotion increases your chances of losing more.
Using money set aside for essential expenses on gaming is where serious trouble begins.
Play with a clear head — good decisions are only possible when you're thinking straight.
Just a few steps can make your gaming significantly safer
Log in to your account and go to Profile Settings.
Click on the Responsible Gaming section in the Settings menu.
Set your deposit, session, or loss limits however works best for you.
Save your settings. Changes will take effect immediately.
Can't find the settings? Via Live Chat Let us know — we're here to help.
There's no shame in talking about gaming — reaching out takes courage
Get help in Bangla, 24/7. Talk openly about any gaming concerns — we won't judge, we'll just help.
Available 24 HoursIf you'd prefer to seek help privately, email us. You'll receive a detailed response within 24 hours.
[email protected]Set your own limits in Account Settings — no questions asked, no delays.
Takes effect immediatelyPlay at okbag for the fun of it, not to change your life. Play within your limits — that's the real win.
If you feel there's a problem, contact support right away.