Okbag FAQ — Get a fast resolution

No. Each person is allowed only one account. Attempting to create multiple accounts using the same mobile number or device may result in all accounts being suspended and any accumulated balance being forfeited.

On the login page, click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Verify your identity using the OTP, then set a new password. The whole process typically takes less than 5 minutes.

KYC verification is not required for smaller transactions. However, if you wish to make a large withdrawal, or if there are security concerns, you may be asked to verify your identity using a national ID or passport. This is done to protect both you and other players.

In most cases, mobile banking deposits are credited to your account within 2–10 minutes. During peak hours or network issues, it may take up to 30 minutes. If your deposit hasn't arrived after 30 minutes, contact support with your transaction ID.

okbag supports multiple payment methods, including mobile banking and electronic wallets. The full list of available options can be found on the deposit page. Methods may be updated from time to time.

okbag does not charge any deposit fees. However, your payment provider may apply its own service charges. For mobile banking, the provider's standard fees apply according to their own terms.

The minimum withdrawal is generally 300 BDT. The maximum limit depends on your account level and verification status. VIP members can withdraw larger amounts in a single transaction. Full details are available on the withdrawal page.

If more than 48 hours have passed, contact support via live chat or email. Providing your withdrawal request ID and transaction time will help us resolve the issue faster. If KYC verification is incomplete, please complete it first.

Yes. All games on okbag use internationally certified RNG (Random Number Generator) technology, ensuring every outcome is completely random and tamper-proof. Live games are streamed in real time.

Absolutely. okbag is fully mobile-optimized. You can play all games from any smartphone browser, whether Android or iOS. Even without a dedicated app, the mobile browser experience is just as smooth as desktop.

Go to Account Settings and look for the 2FA option under the "Security" section. Once you verify via OTP sent to your mobile number, 2FA will be activated. With 2FA enabled, every login will require an additional OTP — giving you strong protection against unauthorized access.

A wagering requirement tells you how many times you need to bet the bonus amount before you can withdraw any winnings from it. For example, a bonus of BDT 100 with a 10x wagering requirement means you need to place BDT 1,000 in bets before the bonus converts to withdrawable cash.

VIP points are earned automatically with every bet you place. Accumulated points can be converted to cash bonuses from your account settings. Higher VIP tiers earn more points and unlock additional perks — see the VIP page for details.